***Please read carefully before booking***

POLICIES

Suggested Methods of Payments: CASH, CARDS, VENMO, ZELLE, AND APPLE PAY. CASH APP NOT ACCEPTED

Please bring exact amt for cash payments including TIPS:)

Upon booking, an email confirmation including location will be sent. Please provide correct email address. By Providing correct email address ensures booking confirmation and reminders. Hair is ONLY Provided for Box Braids, Knotless Braids, and Feed-in Braids

Client must provided crochet, bundles, units, etc for any other style such as SEW-INS or QUICKWEAVES

Polished offers Premium Bundles- must pre-order

All Deposits are non-refundable and non-transferable. Deposit $21.($1 Processing Fee)

Cancellations are done via email.During the time of booking you received an email confirmation. The initial email (1st one) not the reminder email . Once, you locate the initial email confirmation located at the bottom (black and white ) tab will state: To Change/ Cancel Appointment. Select Cancel. All Cancellations require a cancellation fee of 50% of remaining balance if not made within 48 hrs which is 2 days prior to scheduled appointments. No shows, Emergencies, or if something unexpectedly occurs the day of your appointment you will be charged the FULL (100%) price for booked style. Again, this can be found on the PLEASE READ BEFORE BOOKING TAB & THE TERMS AND CONDITION BOX SELECTED DURING TIME OF BOOKING.

Rescheduling - Rescheduling is done via email. During the time of booking you received an email confirmation. The initial email (1st one) not the reminder. Once, you locate the initial email confirmation located at the bottom (black and white ) tab will state: Change/ Cancel Appointment. All Rescheduling is done 3 days prior to your appointment. If it is not done 3 days before the link will not work. You are forfeited the appointment and responsible for cancelling fee. A cancellation fee is the total amount remaining. Again, this can be found on the PLEASE READ BEFORE BOOKING TAB & THE TERMS AND CONDITION BOX SELECTED DURING TIME OF BOOKING.

Deposit goes towards remaining balance. Balances are due at time of service. Cash is preferred/ card reader available. All prices are Quote Based, some clients don’t read the highlighted section and stylist has to assist with additional services / additional fees will apply. During consultation Stylist will discuss total balance.

Additional cost for frontal, closure, and lace bleaching/tinting, please select add-on

Any REVISION OR RETOUCHES are done the 2-3 days (same week) of appointment. If you don’t inquire or reach out to be scheduled for a retouch the 2-3 days from your appointment. All inquiries will no be accepted. Sorry for any inconvenience.

Any further questions please feel free to contact me

@504-930-1307 (7am-7pm)

Please leave a text/🚫 VM.

OUR POLICY AND LIABILITY TERMS

POLISHED STRIVES TO PROVIDE 5-STAR SERVICE TO ALL OUR CLIENTS. WHEN BOOKING APPOINTMENTS PLEASE NOTE THAT YOU HAVE READ AND AGREED TO OUR POLICY AND LIABILITY TERMS. PLEASE REVIEW OUR SERVICE PROMISE BELOW TO ADDRESS ANY QUESTIONS YOU MAY HAVE:

SERVICE POLICY

WE RESERVE THE RIGHT TO REQUEST A DEPOSIT AND/OR FULL PAYMENT FOR ANY SERVICES IN ADVANCE FROM GUESTS.
THERE ARE NO REFUNDS OR EXCHANGES FOR ANY SERVICES OR PRODUCTS. ALL SALES & SERVICES ARE FINAL.
WE STAND BEHIND OUR SERVICES AND WILL CORRECT ANY CHALLENGES WE HAVE CREATED BEFORE LEAVING POLISHED IF APPLICABLE.

UPON BOOKING FOR ANY SERVICE CONFIRMS YOU HAVE READ AND AGREED TO OUR SERVICE POLICY TERMS.

SERVICE LIABILITY

ALL GUEST MUST DISCUSS ANY ALLERGY OR REACTION KNOWN TO THEM DURING SERVICE CONSULTATION BEFORE ALL SERVICES. WE HOLD NO LIABILITY TO ANY ALLERGY OR REACTION OF OUR SERVICES WHETHER THE GUESTS' KNOWS OF THEM OR NOT.
SOME OF OUR SERVICES DO CAUSE SOME TIGHTENING OR TENSION TO OR AROUND THE SCALP AREA. IF KNOWN TO GUESTS OF HAVING A SENSITIVE SCALP, PLEASE BE ADVISED TO TAKE NECESSARY PRECAUTIONS BEFORE ARRIVING FOR YOUR APPOINTMENT. WE CAN ONLY RECOMMEND SELECTIVE SUGGESTIONS TO RESOLVE TIGHTENING AND TENSION ISSUES.
ALL SERVICES ARE FINAL. ANY CHANGES REQUESTED TO SERVICE AFTER INSTALLATION OR APPLICATION WILL BE CHARGED ACCORDINGLY AND ADDITIONALLY. ALL GUESTS MUST APPROVE OF THEIR OWN HAIR EXTENSIONS (BUNDLES, BRAID HAIR, AND WEAVES,ETC.)TREATMENTS, PRODUCTS, AND TOOLS USED FOR SERVICES BEFORE ARRIVING TO APPOINTMENT. THE CHARGE FOR ANY STYLE REMOVAL IS NOT INCLUDED IN THE ORIGINAL FEE AND WILL BE CHARGED ACCORDINGLY AND ADDITIONALLY. WE HOLD NO LIABILITY TO ANY DAMAGE OR BREAKAGE WITHIN THE SERVICES PROVIDED.
ALL PRODUCTS AND TOOLS USED TO PERFORM OUR SERVICES ARE SAFE AND EFFECTIVE. WE WASH AND SANITIZE ALL PRODUCTS AND TOOLS USED BEFORE AND AFTER SERVICES. WE HOLD NO LIABILITY FOR ANY OUTBREAK OR REACTION CAUSED BY ANY OF OUR PRODUCTS AND TOOLS OR CLEANING SOLUTIONS USED FOR THEM.

UPON BOOKING FOR ANY SERVICE CONFIRMS YOU HAVE READ AND AGREED TO OUR SERVICE POLICY & LIABILITY TERMS.

PLEASE READ BELOW :For All Braid Styles:
In addition, we do NOT supply Braid jewelry or Accessories. Each client must bring their own. Additional $10-$30$10 will be charged for applying.

FRIENDLY REMINDER: Requirements for ALL Braids, Crochets, Faux/ Goddess Locs and Sew-in’s Appts: clean scalp, NO or (LIGHT) moisturizer, grease, oil, drops, etc... Please have hair in a ready to braid condition... Meaning: (STRAIGHT/ STRAIGHTEN) Flat iron and/ or blow dried out.. If your hair is natural or in a natural state please be mindful of your ENDS, please make sure the ENDS are straight, (really straight) if I need to blow dry or straighten your hair it's an additional

Thanks again.

Please Note: If your child has a tender scalp(headed) please postpone booking, Services will be denied & deposit non-refundable. Stylists cannot service kids while crying or moving their head.

I do not have a age limit on kids, as long as they can sit WITHOUT crying for service.

Again, It’s my pleasure to service you. Let’s make this an amazing Polished Experience!

FREQUENTLY ASKED QUESTIONS

Have Other Questions? Contact Us »

HOW DO I CANCEL MY APPOINTMENT?

HOW DO I RESCHEDULE MY APPOINTMENT?

Rescheduling is done via email. During the time of booking you received an email confirmation. The initial email (1st one) not the reminder. Once, you locate the initial email confirmation located at the bottom (black and white ) tab will state: Change/ Cancel Appointment. All Rescheduling is done 3 days prior to your appointment. If it is not done 3 days before the link will not work. You are forfeited the appointment and responsible for cancelling fee. A cancellation fee is the total amount remaining. Again, this can be found on the PLEASE READ BEFORE BOOKING TAB & THE TERMS AND CONDITION BOX SELECTED DURING TIME OF BOOKING.

SHOULD I WASH MY HAIR PRIOR TO MY BRAID APPOINTMENT

YES! All clients should shampoo and condition their hair prior to scheduled BRAID appointment. Braid Appointments only. You can add-on a shampoo service of your choice. Please select add-on after selecting you style. As, listed in REFERENCE, Requirements for ALL Braids, Crochets, Faux/ Goddess Locs and Sew-in’s Appts: clean scalp, NO or (LIGHT) moisturizer, grease, oil, drops, etc... Please have hair in a ready to braid condition... Meaning: (STRAIGHT/ STRAIGHTEN) Flat iron and/ or blow dried out.. If your hair is natural or in a natural state please be mindful of your ENDS, please make sure the ENDS are straight, (really straight) if I need to blow dry or straighten your hair it's an additional $20 Thanks again.

IS HAIR PROVIDE FOR BRAIDING SERVICES?

YES, Polished Supplies hair for all braiding services. The prices are included at the time of booking.
For all Braid appointments pre stretch for will be provided. For Specialty color that isnt listed on braid chart, clients are welcome to supply their own hair. Price will be subtracted and discounted.

WHAT IF THE COLOR I WANT NOT AVAILABLE?

No worries, you can bring your desired color of hair to scheduled appointment. Stylist will deduct fee

MY HAIR IS NATURAL AND THE WEBSITE STATES HAIR MUST BE CLEANED & FLAT IRONED. HOWEVER, I DO NOT USE HEAT ON MY HAIR.WHAT SHOULD I DO?

Use protective heat, first start by blow drying hair completely out, using heat protector. Then flat iron hair on 300. If you do not use heat at all that’s fine addition cost may occur due to product usage .

HOW DO I WASH MY BUNDLES BEFORE MY APPOINTMENT?

No Worries, Polished has a Bundle Restoration Service, now Available, bundles must be dropped of 48hrs in advance appointment schedule with Polished.

All bundles must be washed and air dried before your appointment. Braid bundles and rubber them at the beginning and end. wash and condition them. let conditioner sit for 20mins then rinse in cold water. after you rinse them. Boil them. Yes, boil! boiling them returns bundles to its original state. Boil them for 10-15 mins. Then remove them from the water and let them air dry. However, restoration services comes with professional supplies, clarifying shampoo, restorative mask, weave hydration, removes all oily residue, and more

HOW MUCH FOR ADDITIONAL BUNDLE FOR A SEWIN ?

$25 sewin / $25 Wig per bundle

HOW SHOULD I CONTACT MY STYLIST .

The best method of contact ois calling 504-930-1307. if no answer, please send a text message and allow 24 hrs for a response. When servicing clients, I try to give the client 100% customer service. However, for faster service and inquires or questions please refer to the website. Many questions can be answered by simply reading.

SHOULD I WASH MY HAIR BEFORE A SILK PRESS.

No. Silk press includes a shampoo and deep penetrating conditioning treatment mask

IS THERE ANY BEAUTY SUPPLY STORES NEAR THE SALON?

Wigs & Beauty

2200 W Pecan St,

Pflugerville, TX